Often referred to as the best ERP for SMB’s, Microsoft Dynamics Business Central speaks for itself. You have selected it and now are ready for a partner. But, what differentiates a partner? Methodology.
When implementing Microsoft Dynamics 365 Business Central , many partners and clients focus on features, timelines, and integrations. It is easy to get caught up in it. But the real differentiator, the factor that determines whether your implementation drives scalable value or stalls in complexity, is the project’s methodology.
Methodology Is the Operating System of Transformation
It’s not just a project plan. It’s the framework that governs how requirements are gathered, how decisions are made, how risks are mitigated, and how success is measured. Without a shared understanding of this framework, even the most capable teams can misalign. Misalignment can lead to failure and its not the “system”.
What Happens When You Don’t Align
- Misunderstood requirements lead to costly rework
- Delayed decisions create timeline slippage
- Unclear roles cause stakeholder fatigue
- Over-customization builds technical debt
- Lack of visibility erodes adoption
What Happens When You Do
- Stakeholders know what’s coming and why
- Roles and responsibilities are clear across departments
- Governance is proactive, not reactive
- KPIs are tied to business outcomes—not just technical delivery
- Teams speak a common language, even across silos
Strategic Insight
Before systems are integrated, teams must be. Methodology is the first integration point. Understanding your partner’s approach turns a vendor into a transformation partner and a software deployment into a strategic win for long term growth.
If you’re the Executive Sponsor and team of a Business Central implementation, don’t just ask for a methodology walkthrough, demand it. We at Custom Systems make this a priority, it’s our “secret sauce”. Map your internal roles into the phases. Use our framework to guide governance and measure your success. It’s not just good practice; it’s how transformation becomes reality.
— Brendan Murphy Chief Executive Officer | Custom Systems
