Backup and Disaster Recovery – Know the Difference

Do you know the difference between backup and disaster recovery?

backup and disaster recoveryData Backup and Disaster Recovery are not the same thing. Lately, we have been having this very discussion at multiple client sites. So much so, that I decided to explain here. The biggest misconception we have been hearing is that a company has been performing routine backups of their data and has therefore been following a disaster recovery plan. This is not true at all. Data backup is essentially the copying of your data to another medium. The purpose of this process is to provide recovery of missing data in a timely fashion. This is not disaster recovery. A disaster recovery plan is a documented process that has been put in place to resolve catastrophic events that could endanger an organization. In essence, data backup is considered a part of the disaster recovery plan/process, but nowhere near the entire concept.

Let’s take a closer look at data backup.

When we perform data backup, we are copying our existing data and putting the copy on a highly accessible medium. It has to be highly accessible in case we need to recover some of that data in a timely fashion. We archive that data over time so we can recover much older data. How far back we archive the data is usually governed by a compliance policy. An important step in protecting our data is to have the copies taken off-site. This way, if anything happens locally, data we can rebuild from is still on a medium in another location. Here is where we start getting into disaster recovery. Backing up the data is very important. Making sure we can use the backup to recover is another thing. Most organizations have backups that they perform consistently. However, how many of those organizations have actually tried to recover using a backup? Great, we have a backup of a server’s operating system, applications, and data. Has anyone tried to rebuild from that backup? If not, how do we know the backup is viable? There are a number of recorded incidents where qualified organizations needed to recover from a situation only to find out the backup they have been doing for years has had issues that have made it impossible to recover data previously thought to be safe. The success of our backups requires planning and testing. This is where our backups become part of the broader disaster recovery plan.

Now, let’s take a look at Disaster recovery.

Disaster recovery is the process required for an organization to come back from a catastrophic event. A disaster recovery plan is the documented instructions, processes, and proven methods on how to achieve that goal. Disaster recovery incorporates facilities, resources, and personnel needed to recover from a severe situation an organization could face. In planning for the big picture, the departments in an organization plan for how they are going to recover. What if a facility in an organization is leveled? What does the organization need to do to continue operations? That is disaster recovery planning.

Let’s bring it back down to the IT level.

What if the facility that got leveled housed the organizations main computing infrastructure? Yes, we have backups of our data. We even have that data offsite. But now, we do not have the original site to recover the data to. This is why we need a disaster recovery plan for the IT department. Besides from backing up data, we need to replicate it. We need a location to replicate to. If we lose our main systems permanently, do we have other systems available to recover to? If not, how can we acquire those systems in a timely manner? Where are these systems going to be located? Who are the primary people we are going to need to perform the tasks to recover these systems? If they are not available, who can be substituted? Do we have documentation on how to recover these systems? Have we tested in the past that the recovery documentation actually works? This is disaster recovery and disaster recovery planning.

We have performed a backup. We have protected the data by taking backup media to a different secure location. Or, we used replication to get a copy of the data to another secure site. The copy we have can be used to recover portions of the data when needed. That is the purpose of performing a backup. A plan in place that documents the proven steps needed to restore that copy of the data, the personnel needed to enact the plan, the facility and its level of preparation for an emergency, and the requirements to gather the resources needed. That is disaster recovery.

I hope that helps. As always, please feel free to post any questions or comments below or reach me directly by email.

 

AZS-3

 

 

 

Craig R. Kalty (CCIA, CCEE, CCA, MCITP:EA, MCITP:SA, VCP)

| Sr. Network Consultant craig.kalty@customsystems.com

 

 

©2015 Custom Systems Corporation

What’s your backup plan?

scyther5Spring cleaning. Getting a fresh start. Purging. These are all great things to do with your life, as it allows you to focus on what is important. But what about the data on your computer? Old documents, pictures, financial data, family movies, etc. The easiest way to purge this is to not backup your machine and then have the unthinkable happen. Your computer crashes and all your data is gone. It is just like a natural disaster that we all too often see where people are digging through the debris just trying to find a picture or teddy bear, just to hold onto memories.

I have often preached the benefits and requirement to complete backups of  important data. Twenty years ago, it was easy to keep your data intact, as there just wasn’t that much of it. We didn’t have 1,000’s of pictures or even video stored on those personal computers. Financial data, probably, but most of that was also probably printed out on nice green bar paper for cataloging.

Today, our data is EVERYWHERE. Literally, everywhere. If you have more than one computer in the house, which many households do, you have spread it across multiple machines to minimize the loss of data. You have pictures in iPhoto and music in iTunes on your mac. You have work documents on your PC at work and your laptop at home. That next great book you were writing is in word. Yikes. So many devices, so many files.

carbonite-logoMy main machine at home was our Mac. We have moved our data from mac to mac as we upgraded the hardware every three to four years as the machine started to get a little slow as newer technology leapfrogged earlier versions. Over 12 years, and thousands of pictures, songs, movies of our kids, etc. were piling up on that Mac. We had no backups, nothing. I tried to make copies of the data to keep them up to date, but it was difficult as things were constantly being added to that machine, and doing backups were a royal pain. That’s when I purchased a subscription to Carbonite for my home machine. I paid the annual price, loaded the application and let it do its things. Gigabytes of data were pushed into the cloud and were kept constantly updated.

I would say at least a year went by and then it happened. I did a very stupid thing. We were doing major home renovations and the electric in the home office was somehow not working. Not to be deterred, I ran an extension cord across the house to power the computer and monitor. Note, this is not a wise decision, as that afternoon, major thunderstorms passed overhead and then I heard it — POP! Say goodbye to the Mac Pro. It was completely fried, including the hard drive. Of course I didn’t know for sure that the hard drive was fried until we brought it to the Apple store and the tech confirmed it. They were going to try and repair it, as it still had 25 days left of the AppleCare warranty. In the meantime, we purchased a brand new iMac, as it was getting to that three to four year timeframe.

I got home that night, booted up the machine and did all that Apple stuff you have to do and the next thing I did was install Carbonite and begin the restore process and let it run. Two days later, the Mac was completely back up and running with ALL of our data. All the pictures, all my child’s videos and schoolwork. Everything.

To this day, I use Carbonite on my home machine and my office machine. It makes doing backups simple. You really don’t have to do anything much in the setup, it will save your files for you. That is the thing that makes this program work the best, it is transparent.

I will say that Carbonite is my backup solution, but to be honest, I do also take important steps on some of my more valuable information and spread it across different cloud based on-line storage just in case.

So what’s your backup plan? Share your experiences and questions below.
Michael Franchino

 

 

 

 

 

Michael Franchino, Vice President, AX ConsultingSr. Network Consultant michael.franchino@customsystems.com

 

 

©2015 Custom Systems Corporation

End-of-Year IT Tasks

time to plan Ivelin RadkovIn a previous blog, we discussed how the calendar end-of-the year can be different for IT than the rest of the year. Because of a possible fiscal year-end, possible higher resource utilization, less staff due to holiday vacations and other factors, IT operations and procedures shift or change. So, let’s discuss some of the tasks IT people need to do to prepare for the end-of-year and the start of the next:

  • Backup – We all knew this would be on the list and should probably hold a very high priority, so it is first on the list. We need to have a backup of the data at the year’s end. Unless you want one, you probably do not need a systems backup, only data. Our daily and weekly backups will take care of system state backups. What we do want is a complete backup of all data as it looked at the end-of-year. This backup will go somewhere safe. Odds are we will never need it, but we will have it just in case. In some cases, accounting and finance may need to utilize that backup to make sure they only have the previous year’s data without any from the current year.
  • Lock Production – For all the reasons mentioned earlier and other reasons that drive company policy, production systems usually get locked until the end of the year. Only emergency alterations are allowed to production.
  • Increase Support – Many companies are busiest during the holiday season. They are most likely the ones that have production locks. Being busier will increase IT support needs.
  • Increase Operations – Those busy organizations may need an increase in operations to support the increase in business. IT will have to pay closer attention to utilization and daily operations.
  • Staff Alterations – Due to higher vacation utilization at end-of-year, we may also be running on a smaller staff. There will be changes in support coverage and shift operations.
  • Enhance Development – If production is locked, that does not mean we can’t touch the development environment (unless doing so will affect production). This could be a good time to update, clean, or just plain continue work in the development environment.
  • Update Applications – Wait… Didn’t we say production was going to be locked? Well this may be one of those cases where we have no choice. There are software packages that require year-end updates or they will not have the functionality needed to operate properly. For example, accounting and payroll may need updates to tax tables for the next year.
  • Budget – At this point, the previous year’s budget should be gone or close to it. In these last few weeks, you can finalize the budget estimates for the next year. If you had not started on this yet, now may be a good time to start.
  • Reporting – Many business units are going to look for reports on the previous year to perform their required close-outs. So, reporting volume and support will most likely increase.
  • Inventory – if production is locked, now would be a good time to inventory our software and hardware. This includes servers, workstations, laptops, printers and peripherals.
  • Resource Review – This may sound like inventory, but it is a little different. This refers to utilization and consumption. We need to know how much power and computing resources we are currently utilizing and how that will affect the next year. This could occur during or after taking inventory. We should evaluate how much power our systems draw and whether we have ample power and power protection into the next year. We need to know how much of our server (and other hardware) resources we are utilizing to know what we will need for future endeavors.
  • Nothing – We may not need to do anything different. Some organizations see no difference in activity in year-end from the rest of the year.

If you think of any other end-of-year tasks to add to the list or have other points of view, please note them in out comments section.
AZS-3

 

Craig R. Kalty (CCIA, CCEE, CCA, MCITP:EA, MCITP:SA, VCP)|
Sr. Network Consultant
Craig.Kalty@CustomSystems.com

 

 

 

© 2014 Custom Systems Corporation

When RAID is not equal to High Availability

Know your storage devices before buying something “just as good”.

An SMB experience using low-cost iSCSI storage devices

One objection we typically hear from potential clients is why vendor X costs more than vendor Y for the same features and specifications. Today, it is not uncommon in the storage market (SANs and NAS) to know that that you are buying more than specs and need to look more in-depth when you find a low-cost alternative for a technology that previously was considered too expensive for your organization.

My recent client experience exemplifies this problem. The storage needs have grown over the past several years and exceeded their file server capacity. Their business requires the long-term retention of image files for every device they manufacture and the repository is approaching 25 years-old. Many of these image files may never be retrieved unless a customer requests them or engineering is researching a design or manufacturing defect. Their daily requirement is to capture high-resolution images of their products and continuously store them as they are prepared for final shipment.

The annual IT budget planning always includes a small SAN for the long term storage and daily storage of these important image files. However, the first item to typically be removed from the budget is the SAN due to what is considered the high cost of the product. Last year this changed, with the introduction of a low-cost, high-value storage device from Buffalo Technology. Who would not want an 8TB rack mount iSCSI RAID5 storage device for $2500 that is “just as good” as small iSCSI SAN for $15,000? The IT budget could surely accommodate such a low-cost, high-value item.

The first year was uneventful and the device performed as advertised. Recently, the device configured with four 2TB SATA drives indicated a drive failure in Slot1. This should not be a problem, as we all know RAID5 will keep running with a single failed drive. A call to Buffalo Technology and the completion of some basic troubleshooting confirmed the problem. A new hard drive replaced under warranty would solve the problem. After jumping through several hoops, chasing confirmation emails, faxing in receipts and paying $100 for an advance replacement my new drive showed up six days later. Yes, I could have paid more for next-day shipping, after the receipt was faxed in, validated by customer service, and payment was submitted to their website. I suspect next-day shipping would still require at least three to four days for the drive to show up.

The instructions delivered with the drive were minimal at best. Update firmware on the device, and insert the new drive. Why would I want to update firmware on an iSCSI storage device that already has a failed hard drive is not something I want to risk and potentially lose all the data? Things happen in IT we all can attest to.

The new drive was inserted, the red LED started to blink and I waited, and waited, and it appeared to be rebuilding the array. I came back after a weekend and it was still blinking. I could not see progress on the rebuild and the product manual gave no indication of the actual process, but being an IT professional I have worked with many RAID5 storage devices that when a failed drive is detected and removed, and a new drive is inserted it just starts rebuilding and your done after several hours.

Not this device, a call to support confirms that you need to go into the web interface, detect the new drive, and then select some menu items to initiate the rebuild.That did not go as planned, and support had to check with a more knowledgeable resource. After a brief wait on the phone I was told to dismount the iSCSI storage device and start the rebuild again. I responded that dismounting the iSCSI device would take my storage offline and make in unavailable to my network of users. Why would this be a requirement for a RAID5 iSCSI storage device used by business? I followed their recommendations and then discovered it would be 33 hours for the array to rebuild with the new drive. I now had a client that was not happy that their RAID5 iSCSI storage device that was “just as good” as a more expensive iSCSI SAN would require them to stop using it for 33 hours while the array was rebuilt. The final outcome was that the unit was restored and all data stayed intact, however, the experience with a product that was “just as good” was much less than expected.

Paul R. Cook
Paul R. Cook
Vice President, Network Services Group
Paul.Cook@CustomSystems.com

 

 

© Copyright 2014 Custom Systems Corporation

Time to backup your backup

Don’t lose what’s important

scyther5Everyone has files that are important to them and it would be a disaster if they were lost.  Years’ worth of pictures from graduations, kids growing up, and even items like tax returns or import documents that have been scanned for digital file storage.  Keeping digital files can make it easier to store, as well as search for later.  The problem is, what happens if your hard drive crashes and you lose everything?  A good backup plan is something that most people tend to forget about.  Many people will backup pictures and documents to one main hard drive and believe that is good enough.  What happens if that drive dies?  I had a colleague bring me the external hard drive where she had kept all the pictures of her children growing up.  The drive had crashed and after looking at it, I had to let her know there was nothing I could do to retrieve the files.  The drive was dead.  She lost years of pictures.  She was under the impression that it was on an external drive and that was good enough.  The truth of the matter is, you can never have too many backups.

Don’t be fooled by cloud storage options

Cloud storage programs such as Drop Box, One Drive and Google Drive are great places to store files, but you need to keep them stored somewhere else as well.  For me , I keep my son’s pictures on my laptop and backed up to my Microsoft One Drive account.  Then from time-to-time I will run a backup of those photos to my external hard drive that I keep connected to my wireless router.  This way the pictures and important files are kept on my laptop, in my One Drive cloud storage and also on an external hard drive.  These pictures are so important to me, I will probably even back them up a fourth time to something like DVD.

Do follow the Backup 3-2-1 Rule

This rule states:

3 – Copies of anything you care about – Two isn’t enough if it’s important

2 – Different formats at least (more is always better in this case) – examples of this would be Dropbox (or other cloud storage) + DVD, or hard drive + USB stick

1 – Off-site backup – This means using a cloud storage option such as Carbonite or Crash Plan.

Crash Plan and Carbonite are topics in of themselves, but these are great programs to back up larger amounts of data.  With programs like One Drive and Drop Box, you tend to get one folder that is backed up.  With Crash Plan and Carbonite, you can back up your entire computer if necessary.  Look for upcoming posts about Crash Plan and Carbonite where I will explain exactly how they work and why they are a good choice.  In the meantime make sure you backup your important data by no less than the Backup 3-2-1- Rule.

As always, we welcome your opinion and questions. Do you have a data backup plan in place? How are you keeping your files and precious memories safe?

Ryan Ash
Network Consultant
ryan.ash@customsystems.com
©Custom Systems Corporation 2014