Copilot & Business Central

Integrating Copilot with Microsoft Dynamics 365 Business Central transforms business operations by streamlining processes and boosting productivity. Powered by advanced AI, this combination delivers real-time insights, automates routine tasks, and supports data-driven decision-making. By connecting business functions seamlessly, Copilot and Business Central drive efficiency, enhance customer satisfaction, and fuel growth.

Copilot’s capabilities are built directly into Business Central’s interface—often accessible through a chat window or side panel—allowing users to interact naturally with the system. Adopting this technology gives your company a competitive edge through smarter, faster operations.

AI Agents

Cooperating closely with Copilot, AI agents are specialized “apps of the AI era” designed to handle specific tasks and workflows with precision and adaptability. Built on a flexible continuum, they range from prompt-and-response tools to fully autonomous systems capable of executing end-to-end workflows with minimal supervision. This empowers Business Central users to integrate AI more effectively and meaningfully into everyday operations.

Natural Language Q&A

Copilot allows you to interact with Business Central in conversational language. Instead of running reports or navigating multiple screens, you can ask questions like “Show purchase orders awaiting approval.” or “What are our top-selling products this month?” and Copilot will retrieve the answer instantly from the system. This makes data access much more intuitive, even for non-technical users.

AI-Generated Content

Tired of writing product descriptions or drafting emails manually? Copilot’s generative AI capabilities can help draft fluent, engaging content in seconds. It can also propose answers to customer questions (via connected Teams or chat interfaces) by drawing on Business Central data, which can improve response times and customer satisfaction.

Predictive Insights

Copilot analyzes your business data to detect patterns, make predictions, and deliver forward-looking insights. This AI-driven intelligence enables proactive decision-making, helping you anticipate what might happen and prepare accordingly.

Task Automation

Copilot works behind the scenes to handle tedious tasks automatically. A good example is summarizing data or reports: Copilot can quickly synthesize a detailed financial report into a concise summary with key points. Instead of manually crunching numbers or copying data between systems, you can rely on Copilot to do the heavy lifting. This saves time and reduces human error in processes like data entry, reconciliation, or report generation.