Managed Services Support

Microsoft Dynamics 365 Business Central support is essential to keeping operations efficient and effective. At Custom Systems, we provide comprehensive managed services to keep your platform up to date, optimized, and running smoothly. Our experts deliver personalized assistance, resolving issues, enhancing performance, and implementing new features and integrations.

Our flexible approach lets you choose the level of support your organization needs, giving you peace of mind that your Business Central environment is always in expert hands. With less downtime and more seamless processes, you can stay ahead of technology and focus on driving growth.

Regular Updates

Microsoft releases frequent updates and enhancements for Business Central. Keeping up with these is vital for security and for accessing new features. Our team can manage this process for you, scheduling updates at convenient times, testing them in a sandbox, and ensuring your customizations or integrations continue to work. We make sure your Business Central platform is always current and leveraging the latest capabilities.

Performance Optimization

Over time, as your business grows or changes, your system usage patterns might shift. We’ll conduct health checks on your Business Central system so it continues to perform optimally. This can involve reviewing database performance, cleaning up outdated data, optimizing configurations, and checking that integrations are efficient. If we find areas for improvement, we’ll tweak and tune the system.

New Features & Integration Assistance

Whenever Microsoft rolls out new features, we’ll advise you on how these could benefit your operations. If you decide to enable a new feature or integrate a third-party application, our experts will handle the setup and configuration, ensuring it’s done correctly. Essentially, we keep a finger on the pulse and help you continuously enhance your system so you’re always using Business Central to its fullest potential.

End-User Support & Training

Our support is not just technical back-end work. We’re real people with deep ERP and operational expertise, ready to provide hands-on, personalized assistance to your end-users. Whether it’s troubleshooting an error or guiding someone through a new process step by step, we’re here to help. Over time, we become the steady, right-fit partner you can count on. From onboarding and training to ongoing technical support, we ensure your team stays confident, capable, and productive in Business Central.

Service Packages

Tier 1

$215 Per Hour

20-Hour Block

No long-term commitment option; pay only for the hours used.
Access to our internal ticketing system with fast response
Flexible hours for support, training, or minor enhancements
Direct access to senior consultants for occasional needs
2-hour response for high-priority issues

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Tier 2

$2,000 Per Month

10-Hour/mo. Support Plan
 (prepaid)

Consistent ERP support each month
Proactive monitoring and issue resolution
2-hour response for high-priority issues
Weekly incident reporting covering ticket activity, sprint/release tasks, and backlog visibility
Option to apply excess hours toward development or project work

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Tier 3

$4,000 Per Month

20-Hour/mo. Support Plan
 (prepaid)

Expanded monthly support with dedicated advisory time
Advanced troubleshooting and system optimization
2-hour response for high-priority issues
Weekly incident reporting with full visibility into open work items, sprints, and release tasks
Flexibility to apply unused hours toward larger development efforts or project work

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**A change order may be required to address development requests that exceed support plan hours.
All support delivered by our U.S.-based Custom Systems consultants – never outsourced.