Citrix XenApp/XenDesktop 7.11 – Is this the version we should be on?

It is December 2016 and we hit that point again where I have been asked numerous times what version a client’s XenApp/XenDesktop (XA/XD) environment should be?  We have situations where clients are building new version 7.x XA/XD environments and others that are on lower 7.x versions and are wondering if they should upgrade.  Basically, I am being asked a few questions:

  • Is version 7.11 stable?
  • Should I build or upgrade to 7.11?
  • How great is the risk?

The quick answer to the first question is ‘yes’.  Version 7.11 is not a major change to the engine behind previous versions of XA/XD.  In fact, the VDA (Virtual Delivery Agent) is probably at its best in this version.  Issues where a server or desktop shows as unregistered have been addressed with this new VDA.  This version is more of a features update than anything else.  Version 7.11 has been out for a few months now, so you are not quite on the ‘bleeding edge’ by installing it.  I am not saying all the kinks have been worked out, but what is left should be minor.

In answer to the second question, I am going to say ‘most likely’.  I can’t say definitely because there are situations where you may not want or be able to go to version 7.11 at this time.  For instance, there are companies with policies that determine what level of a software release can be utilized.   These policies may prohibit from going to version 7.11.  I don’t agree with upgrading for the sake of upgrading.  This goes back to the old saying; “If it isn’t broke, don’t fix it”.  If you have a viable reason for performing the upgrade, then definitely upgrade to 7.11.  If you are building a new farm, then start at version 7.11.  One sure reason why you would want to go to version 7.11 is Windows Server 2016 support.  If you want to utilize Windows Server 2016 in your farm, then you have very little choice, but to install version 7.11.  In fact, version 7.11 is the first time that Citrix had a version released for day 1 availability on a new full version of Windows Server.

New versions of software always come with risks.  Proper testing and other precautions will mitigate some of the risks.  It has been my experience so far that upgrading from other 7.x versions to 7.11 has been very successful.  In fact, Citrix has taken a lot of the difficulty out of the upgrade process.  You can upgrade from versions prior to 7, but I prefer a migration path in those cases.  Migrations always give you more chances to test properly and run in parallel before going to production.

As always, please feel free to post any questions or comments below or reach me directly by email.

Craig Kalty

 

 

 

Craig R. Kalty
(CCIA, CCEE, CCA, MCITP:EA, MCITP:SA, VCP)
Sr. Network Consultant craig.kalty@customsystems.com

©2016 Custom Systems Corporation

Issue: Printing – Solution: Tricerat

triceratAs is usually the case, the subjects of my blogs tend to correlate with situations currently being seen in a client’s environment. Recently, we have had more than one client with printing issues in their environments. The problems range from driver issues to an applications ability to recognize a user’s printers. In each case, we tried to handle the situation using the built-in tools within the Citrix products to resolve our issues. Do not get me wrong, I think the current set of printing utilities Citrix offers for their products is some of the best built-in solutions we have had. However, we still had issues they could not resolve. So, it was time to turn to a third party product. As the title implies, we tested Tricerat’s Simplify Printing product. I know this is starting to sound like a product endorsement, and in a way, it is. However, my intention is to share a solution to various printing problems we faced. To be fair, I am not saying that Simplify Printing is the only solution out there, but I have been using Tricerat’s products for years and it is one of my go-to solutions.

As I was saying, I am writing about this because of recent events. So, let’s take a look at those events.

Problem 1  – Solution – Tricerat ScrewDrivers

At the first client, we had a situation where users worked from a XenApp/XenDesktop environment, but would travel to multiple company sites. They needed to print at each site while accessing a virtual desktop back in the data center. Users needed to have multiple printers for multiple sites. Just assigning all the printers to the users did not work. Typically, the user would forget which printer was defaulted and send items to the wrong printers. Our original solution was to assign printers based on IP address of the client. The problem we ran into was that the number of printers at each site made it an administrative nightmare to work printer assignments/policies at an individual user level. Simplify Printing has a utility that allows the user to assign the printers that they need for themselves. Each printer in each location has its active directory name labeled where the users know to look. The Simplify Printing utility is a published application the user can open and select the printer they need. All they had to do was look at the name label and find the printer in the list. This did take a little bit of user training, but once the users got used to this process, calls to IT for printer problems dropped to almost none. There were other benefits from the installation of Simplify Printing. The product handled all the print drivers. We no longer have printer drivers in the Citrix environment for all of those various printers. The Citrix environment no longer had to fully process print jobs which saved on system resources. External users had a better printing experience once they installed the Tricerat ScrewDrivers client because all the features of the local printer were now available to them.

Issue 2 – Solution – Tricerat Simplify

At another client, a law firm, the issues started in the XenApp environment. However, Simplify Printing was not implemented at the Citrix level. It was implemented at the domain level so all printer functions in the environment, not just the ones in Citrix, are handled by Simplify Printing. The original issue involved printers needing to be assigned based on user groups. However, just because a user was in a group, that did not mean they had the right to use all the printers the group had assigned. For instance there are users in the Marketing group that need to be in the group, but do not need rights to Marketing’s color multifunction printer. Citrix policies helped, but they got out of hand. Also, as stated before, this issue was not just at the Citrix level. The dashboard in Simplify printing made it easier to assign printing rights while also controlling exclusions. Assignments made at the domain level were inherited in the Citrix environment as well. It literally became an administrative matter of drag and drop to control printer assignments/permissions.

At a third client, we had an industry specific, third party application, which also had company specific modifications. The handling of printers in this application is archaic in my opinion and does not follow proper conventions. We also had extremely limited control over it. Built-in Citrix printing utilities could not give the application what it wanted because of how printers were named for user sessions. A script created by one of the administrators was a semi-viable solution, but still had issues. Simplify Printing’s custom naming allowed us to get a modification in the app to make the user’s printers recognizable. This is another location where Simplify Printing will soon be used for all printer assignments in the domain. They are also looking into another Tricerat product called Simplify Scanning to help with their scanning needs.

In some cases, it was a matter of trial and error to get to where we wanted to be. We even needed help from Tricerat support to get things just right. However, that is not a dig on the product. We just had some tricky situations to resolve. I am going to do a little more shameless endorsement and tell you that the support team really cared that they find a solution for us.

As stated earlier, Simplify Printing is not Tricerat’s only product. Besides printing and scanning, they have products that handle monitoring, profiles, clipboard sharing, and backup. They also offer their products in a bundle called the Simplify Suite. I have not had the opportunity to use each and every one of their products in production environments, but the scanning and profile management products are also go-to solutions for me.

As always, please feel free to post any questions or comments below or reach me directly by email.

AZS-3

 

 

 

Craig R. Kalty
(CCIA, CCEE, CCA, MCITP:EA, MCITP:SA, VCP)
Sr. Network Consultant craig.kalty@customsystems.com

 

 

 

©2016 Custom Systems Corporation

New Features in XenApp & XenDesktop 7.7

Help DeskThe latest version of XenApp and XenDesktop were released at the end of December 2015. Version 7.7 of both products will be followed up by another version (7.8) currently scheduled to be released sometime 1st quarter 2016. Citrix is being a little more aggressive with these releases because they are trying to accelerate their relationship with Microsoft, increase integration between products, and (re)introduce features.

With version 7.7, Citrix has given us these new features:

    • Zoning – Why does that sound familiar? Prior to version 7, zoning was has always been a part of XenApp and even MetaFrame. When version 7 was released, zoning was not included. With version 7.7, zoning is back. It has the same purpose as before. Zoning gives us simplified management across geographically dispersed deployments. One XenApp site can now be deployed in multiple geographical locations while enabling application control from one console.
    • Application Limits – Another feature being revived is the ability to put certain limits on published applications. This is where an administrator can control how many concurrent sessions can be active at one time, how many active sessions of a published application a user can have open simultaneously, and more.
    • Advanced Database Configuration – Previously, all database activity was installed in one location. Now, the site, monitoring, and logging databases can be installed on different servers and even in different locations. As a note along this path, SQL 2012 SP2 is now installed instead of SP1.
    • Improved Maintenance Notifications – Notifications to users about system maintenance can now be configured to go out at a specific time prior to the maintenance commencing and reminders can be sent at configured intervals.
    • Skype for Business functionality – This allows for a full installation of Skype using a desktop or a virtual app. The RealTime Optimization Pack will need to be installed to provide a user with the best experience while using Skype for Business.
    • Citrix Director Improvements –
      • Defined application limits (see above) are now shown in Director.
      • Director can use your windows credentials to authenticate you (single sign-on).
      • Better SCOM 2012 integration.
      • Proactive monitoring alerts to help improve reaction time.
      • New usage views for both desktop and server OS’s. Usage can be viewed at the site, delivery group, and machine level.Along with new features, there are a number of enhancements:
    • There are updates to platform support. This is to allow and improve performance with new hardware technologies.
    • New APIs are being introduced for developers. Using PowerShell SDK, session roaming can be tailored to an organization’s needs. Another API will allow for the access of templates, images, and snapshots across multiple hypervisor connections.
    • Windows 10 support for the VDA and Studio is now available.
    • Extended integration with Microsoft Azure – You can now use Machine Creation Services (MCS) from XenApp and XenDesktop to provision virtual machines in Azure.

Look for a future blog post detailing the changes coming in version 7.8.

As always, please feel free to post any questions or comments below or reach me directly by email.

AZS-3

Craig R. Kalty (CCIA, CCEE, CCA, MCITP:EA, MCITP:SA, VCP)| Sr. Network Consultant craig.kalty@customsystems.com

 

 

 

©2016 Custom Systems Corporation

Are Cloud Offerings Good for SMB?

The title for this blog came about from a number of our SMB clients asking two questions:

  1. What exactly are cloud services?

  2. Should we be looking into them?

Here is a general answer to the first question: Cloud services are on demand solutions made available to users through an Internet connection from a Cloud provider.  For instance, Office 365 provides an e-mail solution (and more) from Microsoft that users can access anywhere they have Internet access from almost any device.  I can even get to Office 365 from a certain gaming console.  In the early days of cloud computing, cloud referred to services that came through the Internet from a third-party.  However, today we have private in-house clouds as well.

As for the second question; yes, you should be looking into Cloud solutions.  Every year, IT has a buzz-word that rises to the top of the list.  In the ancient past of a few years ago, ‘client/server computing’ was the major buzz-word.  More recently, ‘virtualization’.  Though virtualization is still a major buzz-word today, ‘Cloud Computing’ is now on the top of the list.  There is a reason these buzz-words rise to the top of the list, they are a rising, viable trend for IT solutions.  Cloud may not be for everyone, but there is not a single administrator who should not be looking to see how cloud services can help their organization.  Funny, I said the same thing about virtualization not too long ago.

So, why should your organization we be looking at cloud services?  Here are some major reasons:

  • Lower IT costs without the risk. If you host a service in house, you need the hardware resources to house it, the expertise to build and maintain it, and the resources to operate it.  Most of the time, cloud services are a subscription based service.  When first looked at, the monthly cost of those subscriptions may be substantial.  However, you have to compare it to what it would cost you to have the services in-house.  Add up the cost of the server, the environment to protect the server (power and air conditioning), installation, maintenance, backup, and upgrades.  You get all of that from the cloud without you having to deal or worry about it.  The cloud service has the security and the disaster recovery resources already which means lower risk to you.
  • New methods of collaboration. Sharing ideas, files, and data can be done almost anywhere, anytime, and on any client.
  • As stated above, being able to do things almost anywhere, on any client, at any time.

Most SMB do not have a large IT staff with a wide variety of technology skill sets.  They usually have the one or two people who have to be a jack-of-all-trades.  I have seen places where this person is the head of accounting.  They have a CPA, not a BS in Information Technology.  With cloud solutions, the need for in-house expertise on a product is practically eliminated.  The burden on the ‘IT’ people is lifted and day-to-day IT tasks are reduced.

Here are few examples of cloud offerings and what they give you (some items depend on the subscription level):

  • Office 365 gives you hosted Exchange e-mail services, the latest version of MS Office for multiple devices, shared information and files, hosted storage, and more.
  • Trend Micro Worry Free Business give you cloud administered antivirus. The AV client still resides on each device, but the administration is in the cloud.  This way, you do not need to install AV administration services on a local server.  You can also get to the console from anywhere to perform tasks.
  • Carbonite offers highly compliant backup solutions to the cloud. You don’t need the storage or administration hosted in-house.
  • Microsoft Azure and Amazon Web Services make it possible to put any server, even your entire server infrastructure in the cloud.

There are many more cloud offerings than these.  It is most definitely worth looking at cloud services whether you are a small or large company.

Do you have any questions about the cloud and your business? Custom Systems can help! Feel free to post any questions or comments below or reach me directly by email.

 

AZS-3

 

 

Craig R. Kalty (CCIA, CCEE, CCA, MCITP:EA, MCITP:SA, VCP)| Sr. Network Consultant craig.kalty@customsystems.com

 

 

©2015 Custom Systems Corporation

XenApp 7.6 – Are we there yet?

citrix-logo-webIn a previous blog, I discussed upgrading to the XenDesktop/XenApp version 7.x product lines. On the XenDesktop side, I briefly discussed that the decision to upgrade is a no-brainer. Just do it. For version 7.6, I still hold to that statement. However, for XenApp, I said to be careful before jumping in. The reason for that was the loss of many features that we had in IMA and not under the new FMA architecture. XenApp 7.6 does a great job of closing that feature gap. With the release of 7.6, we get back these features:

  • Anonymous login to enable a kiosk mode.
  • Session linger which holds a session in an active state for a little while in case we did not mean to disconnect from our session or realized there is something we forgot and needed to jump back in.
  • Application pre-launch which enables faster user logon.
  • Resilient connections (called Database Connection leasing) which is similar to the purposes of Local Host Cache in previous versions.
  • FIPS compliance which is important for security particularly with the government.
  • Application folder support to help us organize our published applications.

This feature set includes most of what I had said was missing in the previous blog. There are still a few features missing in the FMA architecture. For instance, one feature I wish to have back is the ability to specify that a server be able to publish applications across different sets of servers. For example, I used to be able to publish an application on Servers 1 through 3 and then publish another application on servers 3 and 4. Or, I could have published an application across a group of servers and then exclude some of those servers when publishing another application. We cannot do anything similar to that in XenApp 7.x. At the moment, you can put a server in one group only and all published applications are across all servers in that group. If you have multiple groups of servers, it is not possible to create just one published application across some or all the servers in different groups. Each group would have its own set of published applications.

We do get a lot of new features in the release of XenDesktop/XenApp 7.6. There are new features that have to do with hosting, provisioning, and more. However, I am focusing specifically on the XenApp side. New XenApp features since 7.5 include:

  • USB 3.0 support. This does not mean everything we plug in to a USB 3.0 port is usable within XenApp, but it does mean that USB 3.0 drivers are recognized and supported devices can be accessed through the port.
  • Improved graphics acceleration.
  • A new XenApp 6.5 to 7.6 migration tool.

While focusing on the new, let’s not lose sight of the other advantages of XenApp 7.x:

  • Support for Windows Server 2012 and 2012 R2. So, if you want to utilize the latest server technology, XenApp 6.5 will not cut it.
  • The installation for version 7.x has been greatly streamlined. It is much easier than version 6.5.
  • HDX improvements.
  • Cloud compatibility and integration.
  • More.

So, the question remains: Upgrade or not? In my previous blog, I was more in the ‘not’ zone. With XenApp 7.6, I am now in the ‘maybe’ zone. If your XenApp 6.5 farm is working fine and you have no pressing reason to upgrade, then why fix what is not broken. If you want to work towards moving off XenApp 6.5 and can bring up new servers without touching the old, you can run both farms side-by-side. You can utilize Storefront or even Web Interface to make it seamless to the users.

Keep in mind that I am not saying that XenApp 7.x is a bad product. It is not. If you are building a new farm then you definitely should be going to XenApp 7.6. I am just talking about the upgrade decision. I believe that XenApp 6.5 is a great product and should not be dropped because a new version of XenApp is out. I am a consultant. It would be in my interest for my clients to upgrade their environments. However, I also work at being a trusted advisor for my clients and would not have them perform an upgrade for the sake of going to the latest and greatest.

What do you think? I’m always interested in hearing about your experiences with Citrix XenApp. Please post your comments or questions below. You can also reach me directly by email.

AZS-3

 

 

Craig R. Kalty (CCIA, CCEE, CCA, MCITP:EA, MCITP:SA, VCP)|
Sr. Network Consultant
craig.kalty@customsystems.com

 

 

 

©2015 Custom Systems Corporation

Microsoft Hyper-V vs. Citrix Xen Server

For a few years now, here at Custom Systems we’ve had an ongoing debate between two different Virtualization camps: Microsoft Hyper-V Server and Citrix Xen Server.  Today I am going to take a look at the advantages and disadvantages of each.

Hyper-VIf you’ve read my blog posts before, you can probably guess which camp I’m in.  I’ve been a big fan of using Microsoft Hyper-V as a Virtualization host for a few years, and here’s why:  For starters, the host server is a true Windows Server environment, (excluding Core version).  I’m used to using Windows Servers, and I am very familiar with them.  I know how to install hardware drivers, software updates, etc.  I can install my Backup Software on the host, and make changes to my Virtual Servers from the Hyper-V host console.  When setup properly, I can have a new Virtual Server up and running in a few minutes.

Citrix Xen ServerCitrix Xen Server, by that comparison, is not as easy to manage.  Granted the install process is MUCH faster, but to properly manage your Xen’s Virtual Servers, you need to install the Xen Center Console on a Windows PC or server.  In some environments, that isn’t practical.

Now for the advantages of Xen Server:  There is almost no overhead.  The Xen Server Host can fit on a small RAID 1 partition, needs very little RAM, and doesn’t need to be managed as often as a Windows Host Server.  This allows you to dedicate all of those fast hard drives and RAM to your Virtual Servers, instead getting taken up by a Windows Host Server.  Plus if you use Xen Server as your host server, that’s one less Microsoft Server license you will need.  You can save that license for one of your VM’s.  Also, exporting or migrating a VM with Xen Server is easy and painless.  I wish I could say the same about Microsoft Hyper-V.  (Maybe in the next release?)

Just a few “Gotcha’s”

I have run into a few situations where a third party vendor would not support using their software or hardware on a Xen Server.  At the beginning of the sales process, we will meet with you to discuss your needs and to determine which Virtualization solution is right for you!

AZS-4Chase Reitter
Network Consultant
Chase.Reitter@CustomSystemsCorp.com

 

 

 

© Copyright 2014 Custom Systems Corporation

Hidden Treasures in Citrix MSP

In another blog “Citrix Offerings”, I discuss the extreme rate of growth and diversification in the Citrix product catalog.

Recently, I was assigned the task of looking into MSP (managed service provider) software. With all the changes I have been following in XenDesktop 7, XenApp 6.5, HDX, NetScaler and more, I let the growth of GoToAssist slip by me.  Originally, GoToAssist was a remote support offering that provided a method of connecting to another person’s workstation, allowing all parties involved to see what is on the  screen of one person’s workstation and utilize remote control of the workstation if needed.  For support people, this is an incredible tool by itself.  The original GoToAssist product of today can still be stand-alone as previously described with some great feature enhancements (i.e. in-session file transfer abilities between remote workstations).

However, GoToAssist has grown beyond that individual offering.  GoToAssist is now the brand name of a relatively low cost suite of products that offer different managed service features.

GoToAssist is now a package where you can license features individually or as a suite.  It still has the ability to connect to other workstations as previously described, but now you can also license the following offerings:

  • Remote Support – Allows you to connect to servers and workstations while working with another person or while utilizing an unattended connection either through an email link created for the session or through an existing GoToAssist program.
  • Service Desk – A help desk incident tracking service that includes a portal for users to report issues that can be self-branded.
  • Monitoring – Remote monitoring and alerting for servers, workstations, network appliances, printers, and more.

As I said before, licensing for the suite can be done for one, two, or all products combined.  Here is the Account Management screen from the product:

GoToAssist

Click to enlarge.

Notice that the three products have separate sections.  This shows you how they can be licensed individually.  For Remote Support, you license the number of technicians and unattended machines.  For Service Desk, you license the number of technicians.  For Monitoring, the number of devices is licensed.  So licensing can have different combinations based on your needs.  We licensed the product as a suite.  Of course, in the IT industry, there is no one-size-fits-all.  However, that ratio of servers to devices should work out in many companies where the server licenses are all used and many of the device licenses go unused.

I have been investigating (pronounced “playing around with”) the products for a little while now.  Here is what I have observed for each product:

Remote Access

Remote Support

Click to enlarge.

The screen shot above shows the Remote Support console.  It lists the devices that have the remote support agent installed on them.  During the install of the agent, it phones home to your server to register itself in this console.  You can see that one device is off (my laptop).  Notice that there is an option to power it on.  PXE enabled devices can be turned on remotely to allow access to it.  As for the agent, there is a Windows .MSI and .EXE installer and a MAC installer.  The agent can be pushed out utilizing existing software push options within the company (at the least, using AD tools).

Click to enlarge.

For iOS devices (iPhone and iPad), an access profile can be created and an app can be downloaded from the Apple store to allow remote support.

Also shown is the link to start a support session.  This is for when you have a user on the other side (attended) and you need to see their workstation.  Once the session is started, you can e-mail a supplied link to the user or you can direct them to a web site that will list your session so they can click on a link there.  This web site is part of this product, so you do not have to do any web development.  Notice there is an option to record sessions.  This comes in real handy when you need to review what was done, keep records, record instructions/procedures that users can play back and more.

The Inventory and Reports sections allow you to view the remote supported devices in groups and to generate reports about previous remote support sessions and technician (named seats) activities.

I really like the remote support option.  There are many other products on the market that allow you to connect remotely to another person’s workstation, but how many of them offer unattended connections with PXE boot if the device is off.  I have tested the features and they work very well.  There are other big name MSP products that have similar features, but for the price point, this product provides the basics very well.

Service Desk

There are two parts to the service desk.  One part is the portal where your users can report an incident, check the status of incidents they previously reported, and review messages posted to users that may have the solution to the issue.  This screenshot shows the incident reporting screen:

monitoring

Click to enlarge.

From here, the technician can open the incident to review, link similar incidents, add instructions or comments, add a resolution, and close the incident.  Notice that in the customer section in the upper right-hand corner, there is a button to start a support session (GoToAssist).  Below that is an area where this incident can be linked to other knowledge base articles, changes and modifications in progress, and other incidents.  This all makes it easier to recommend a solution to an incident that has previously occurred to others.  There is a lot more power to this product, and we would love to provide more customized details based on your organizations needs.

Monitoring

Click to enlarge.

Click to enlarge.

The third product is the Monitoring piece.  This was a very easy product to roll out.  I installed an data collection application on a server.  That application then went and sniffed the network.  It did a very thorough job and found almost everything.  The manual labor comes in for those devices that were not discovered, those devices that were listed as unknown, and those devices that need more information than what was discovered.  These devices need to be modified or added manually (which is still not difficult).  Some devices you may not want to be monitored, so you just go into the console and tell it to not monitor that device. For SNMP enabled devices, you may want to configure customized alerts.

Looking at the picture above, you can see there are options for inventory, alerting, data collection, reports, server health and logging.  All of these features do a nice job of keeping track of what you have out there. The reporting feature does a great job of creating simple reports to hold for inventory purposes or to hand off to other business units or executives.  I will say that I find the Monitoring product’s feature set to be mostly reactive with some items allowing for proactive monitoring.

For all three products, you are going to get a solid feature set. Keep in mind that this is a relatively new offering from Citrix. And considering Citrix’s track record for improving products, you know they won’t stop here.

AZS-3Craig R. Kalty (CCIA, CCEE, CCA, MCITP:EA, MCITP:SA, VCP)
Sr. Consulting Engineer
Craig.Kalty@CustomSystemsCorp.com
© 2014 Custom Systems Corporation

Citrix Offerings: Did You Know?

For more than a decade, Citrix has been expanding its product line to diverge from being the “remote desktop” guys into being an extreme, enterprise provider.  Over the past few years, that product line expansion has been extremely fast paced.  So much so, that as a consultant that specializes in Citrix offerings, it is very hard to keep up as the “Citrix expert”.

Recently, Citrix introduced XenMobile.  XenMobile is a mobile device manager (MDM) and more.  This product is different from almost any other Citrix offering and yet has an interface that is very similar to other products which helps reduce the learning curve.  I am sure many of you have heard of one or more of Citrix’s GoTo products.  To date, there are six, including: GoToAssist, GoToMeeting, GoToMyPC, GoToWebinar, GoToTraining, and GoToMeeting. Have you recently looked at all the products Citrix offers?  This is what their product catalog looks like as of December 2013:

  • AppDNA
  • ByteMobile
  • Citrix Receiver
  • CloudBridge
  • CloudPerform
  • CloudPortal Business Manager
  • CloudPortal Services Manager
  • DesktopPlayer for Mac
  • GoToAssit
  • GoToMeeting
  • GoToMyPC
  • GoToTraining
  • GoToWebinar
  • HiDef Corporate
  • NetScaler AppFirewall
  • NetScaler Application Delivery Contoller
  • NetScaler for SDN
  • NetScaler Gateway
  • Podio
  • ShareFile
  • VDI-in-a-Box
  • Worx Mobile Apps
  • XenApp
  • XenClient
  • XenDesktop
  • XenMobile
  • XenServer

A few of the products in the list could be condensed under the NetScaler header, but that would be misleading.  NetScaler is the Swiss Army Knife of the network appliance world.  Too lengthy to list here, the full catalog of Citrix NetScaler products can be found on the Citrix website. Please feel free to contact a member of our team through our contact page or live chat, if you need any help with this.

To make matters more interesting, the products in the list above can be broken out into more offerings.  For instance, GoToAssist has grown much larger than its original offering.  Originally, GoToAssist was a simple remote support offering.  Now, you can license managed services features as part of the GoToAssist line.  If you count the primary functions in GoToAssist that can be licensed individually or as a package, you could add three more products to the catalog shown above.

Back in the days of Citrix Metaframe, Citrix acquired NetScaler and then XenServer.  At the same time, it was working towards XenDesktop.  I can’t remember how many times back then I would tell people about Citrix’s other offerings and they would say; “You mean the remote application guys?”  They were always surprised to find out the Citrix was not a “one-trick-pony”.  Considering the difference in offerings from then to the diversified product catalog of today, Citrix has come a long way from the “application” or “remote desktop” guys.  It might be worthwhile for you to look at their product catalog.  You may just find a few tools that you needed and did not know were out there.  If you are already a Citrix customer, you will probably get better pricing for being an existing customer (Custom Systems can help you with that.).  If you are new to Citrix, you really need to find out how many of these products can help you (Custom Systems can help you with that too.).

Craig Kalty

 

 

 

 

Craig R. Kalty
CCIA, CCEE, CCA, MCITP:EA, MCITP:SA, VCP
Sr. Consulting Engineer
Custom Systems Corporation
Craig.Kalty@CustomSystemsCorp.com